Returns & Refunds Policy
Thank you for shopping with Scent Reminiscent. We want customers to feel confident when purchasing from us, especially as many of our products are vintage, discontinued, rare, older-formula, pre-reformulation or limited-availability fragrances. Please read this policy before placing an order.
Nothing in this Returns & Refunds Policy affects your statutory rights.
1. Your Right to Cancel
If you purchase from us online as a consumer, you will usually have the right to cancel your order within 14 days after receiving the goods, without giving a reason, unless a legal exception applies.
After notifying us that you wish to cancel, you generally have a further 14 days to return the goods to us.
You may exercise your right to cancel using our online Order Withdrawal form. If you use the online form, you will receive an electronic acknowledgement of your request.
You may also notify us by email at Hello@ScentReminiscent.com. Please include your order number, name, email address and sufficient information to identify the order or item concerned.
Using the online withdrawal form is not mandatory. Where you have a statutory right to cancel, you may also exercise that right by making any clear statement informing us of your decision to cancel.
2. Returning Goods Following Cancellation
You are responsible for taking reasonable care of goods while they are in your possession and for returning them securely.
Where possible, items should be returned complete with their original packaging, boxes, inserts, caps, atomisers, labels, batch codes, SKU labels, seals and other identifying features supplied with the item.
You may inspect goods to the extent reasonably necessary to establish their nature, characteristics and condition.
If an item has been handled beyond what would reasonably be necessary for that purpose and this reduces its value, we may make an appropriate deduction from the refund where permitted by law.
This may include circumstances where a fragrance has been materially used, repeatedly sprayed, partially consumed, damaged, altered, tampered with, switched, returned incomplete or returned in a substantially different condition from that supplied.
This does not affect your statutory rights where goods are faulty, damaged, incorrect or not as described.
3. Decants, Samples and Specially Prepared Items
Certain products may be excluded from the statutory right of cancellation where a specific legal exception applies, including goods genuinely made to a customer’s individual specifications or personalised for that customer.
Where a statutory cancellation right applies to a decant, sample, sample set, hand-decanted fragrance or other fragrance product, the normal cancellation and return provisions in this policy apply.
Where a returned decant, sample or fragrance has been used or handled beyond what is reasonably necessary to inspect it, we may make an appropriate deduction to reflect any reduction in value, where permitted by law.
Nothing in this section affects your statutory rights. If a decant, sample, sample set or hand-decanted fragrance arrives damaged, leaking, incorrect, materially different from the product ordered or faulty, please contact us promptly at Hello@ScentReminiscent.com with your order number and, where possible, clear photographs of the issue.
For the avoidance of doubt, a fragrance will not necessarily be treated as faulty or not as described simply because the customer does not like the scent, expected a different scent profile, expected different longevity or projection, dislikes how it performs on their skin, or subjectively compares it with another bottle, memory, batch or formulation.
4. Reporting Damaged, Faulty or Incorrect Items
Please inspect your order as soon as reasonably possible after delivery.
If your item arrives damaged, faulty, incorrect or not as described, please contact us promptly at Hello@ScentReminiscent.com.
Please include your order number and, where possible, clear photographs of the item, packaging, shipping box, labels and any damage or issue.
We may request photographs or further information to help us assess the issue and resolve it appropriately.
Your statutory rights are not affected.
5. Vintage, Rare and Discontinued Fragrances
Many products sold by Scent Reminiscent are vintage, discontinued, rare, older-formula, earlier-packaging or pre-reformulation fragrances.
Due to age and previous storage history, vintage and discontinued fragrances may show natural changes, including colour changes, evaporation, altered top notes, changes in scent profile, box wear, label wear, seal wear, cosmetic wear or packaging imperfections.
Where these characteristics are described or visible in the product listing or photographs, they form part of the stated nature and condition of the item and are not automatically treated as faults.
Customers should review all photographs, condition information and product descriptions carefully before purchasing.
6. Return Process
Where possible, please contact us before sending an item back so that we can provide the appropriate return instructions.
For a statutory cancellation, you may use our Order Withdrawal form or notify us by email at Hello@ScentReminiscent.com.
For damaged, faulty, incorrect or other returns, please email us with your order number and details of the issue.
Once we have the necessary information, we will provide return instructions, including where the item should be sent.
If an item is returned without sufficient information for us to identify the customer or order, processing of the return or refund may be delayed while we establish which order the item relates to.
Nothing in this section prevents a consumer from exercising a statutory cancellation right by any method permitted by law.
7. Return Postage
For eligible change-of-mind cancellations, the customer is normally responsible for the direct cost of returning the goods unless we agree otherwise or applicable law requires us to bear that cost.
If an item is faulty, damaged, incorrect or not as described, we will advise you on the appropriate return arrangements.
Customers must ensure that returned items are packaged safely and securely. We strongly recommend using an appropriate tracked and insured service and retaining proof of postage, particularly for rare or high-value items.
Perfumes and other fragrance products may be classified as restricted or dangerous goods for transport purposes. Customers must ensure that any return shipment complies with the rules of the postal operator or courier being used.
Please contact us before arranging an international fragrance return so that appropriate shipping arrangements can be discussed.
8. Refunds
Once we receive a returned item, we may inspect it against our original order and product records before completing the refund.
Where you are entitled to a refund, it will normally be made using the same payment method used for the original transaction unless another method has been expressly agreed.
For an eligible statutory cancellation, reimbursement will be made without undue delay and normally no later than 14 days after we receive the returned goods or, where applicable, after you provide evidence that the goods have been sent back.
For eligible cancellations, we will refund the price paid for the goods together with the cost of the least expensive standard delivery option offered by us for the order.
If you chose a more expensive premium, express or expedited delivery service, any additional delivery cost above our standard delivery charge will not normally be refundable.
We may make an appropriate deduction from a refund where the value of the goods has been reduced as a result of handling beyond what is reasonably necessary to establish their nature, characteristics and condition, where permitted by law.
For non-cancellation claims, including damaged, faulty, incorrect or misdescribed goods, the appropriate remedy will depend on the circumstances and your statutory rights.
9. Order Changes and Cancellations Before Dispatch
If you need to change or cancel your order before dispatch, please contact us as soon as possible at Hello@ScentReminiscent.com.
We will try to assist where possible. However, if the order has already been processed, packed, dispatched or fulfilled, we may not be able to stop or amend the shipment before delivery.
Where a statutory cancellation right applies, dispatch of the order does not by itself remove that right.
10. SKU, Weight and Authenticity Checks
To protect customers and maintain the authenticity and traceability of our stock, we may check returned items against our original order and product records.
Returned items may be checked for weight, SKU, batch code, packaging condition, fill level, seals, labels, photographs, bottle characteristics and other identifying features.
These checks are particularly important for vintage, rare, discontinued and high-value fragrances where individual bottles may have distinctive characteristics.
If an item has been used, altered, switched, substituted, tampered with, damaged or returned in a materially different condition from that supplied, we may make an appropriate deduction from any refund to reflect the reduction in value, or take such other action as permitted by law.
Nothing in this section affects your statutory rights.
11. Contact Us
For questions about returns, refunds, damaged items, cancellations or order issues, please contact:
Scent Reminiscent Limited
Email: Hello@ScentReminiscent.com
To exercise an online right of withdrawal, you may also use our Order Withdrawal form.
12. Model Cancellation Form
You may use the following form if you wish to cancel an eligible distance contract. You do not have to use this form and may instead use our online Order Withdrawal form, email us or make another clear statement informing us of your decision to cancel.
To:
Scent Reminiscent
7 Hill Road
Dartford DA2 7EA
Email: Hello@ScentReminiscent.com
I hereby give notice that I wish to cancel my contract for the purchase of the following goods:
____________________________________________
Order number: ________________________________
Order date: __________________________________
Date goods received: __________________________
Customer name: _______________________________
Customer address:
____________________________________________
____________________________________________
Signature: _____________________________________
Only required if this form is submitted on paper.
Date: _________________________________________