Privacy Policy

Last updated: June 2026

This Privacy Policy explains how Scent Reminiscent collects, uses, stores and protects personal information when you visit scentreminiscent.com, create an account, place an order, contact us, or use our website and services.

For the purposes of this Privacy Policy, “Scent Reminiscent”, “we”, “us” and “our” refer to Scent Reminiscent.

If you have any questions about this Privacy Policy or how we use your personal information, please contact us at:

Hello@ScentReminiscent.com

1. Personal Information We Collect

We may collect and process the following types of personal information.

Order and Account Information

When you place an order, create an account, or interact with our online store, we may collect:

  • name;

  • billing address;

  • delivery address;

  • email address;

  • phone number;

  • order details;

  • payment status;

  • transaction reference;

  • account login details, where applicable;

  • customer notes or messages provided at checkout.

We use this information to process your order, arrange delivery, provide order confirmations, manage customer service, prevent fraud, handle returns or complaints, and comply with legal, tax and accounting obligations.

Payment Information

Payments are processed securely by third-party payment providers. We do not store full payment card details on our website.

Depending on the payment method used, our payment providers may process information such as payment card details, billing details, transaction references, fraud checks and payment authorisation data.

Website and Device Information

When you visit our website, we may automatically collect certain technical information, including:

  • IP address;

  • browser type and version;

  • device type;

  • operating system;

  • time zone;

  • pages viewed;

  • products viewed;

  • referral source;

  • approximate location derived from technical data;

  • cookie and tracking preferences;

  • how you interact with the website.

We use this information to operate the website, improve website performance, understand customer behaviour, protect the website from misuse, troubleshoot issues, and improve the customer experience.

Customer Support Information

If you contact us by email, contact form, social media or any other method, we may collect:

  • name;

  • email address;

  • phone number, if provided;

  • order number;

  • message content;

  • photographs or attachments you send to us;

  • any other information you choose to provide.

We use this information to respond to your enquiry, resolve issues, investigate order problems, process returns or complaints, and keep appropriate records.

Marketing Information

If you sign up to receive marketing emails, newsletters, offers or updates, we may collect your name, email address, marketing preferences and engagement information.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in our emails or by contacting us.

2. How We Use Your Personal Information

We use personal information for the following purposes:

  • to operate and manage our website;

  • to process and fulfil orders;

  • to take payment and issue refunds;

  • to arrange delivery and shipping;

  • to send order confirmations and service messages;

  • to provide customer support;

  • to manage returns, refunds, disputes and complaints;

  • to detect, prevent and investigate fraud, abuse or security issues;

  • to comply with legal, tax, accounting and regulatory obligations;

  • to improve our website, products and services;

  • to send marketing communications where permitted by law;

  • to protect our rights, property, customers and business.

3. Lawful Bases for Processing

Under UK data protection law, we rely on different lawful bases depending on how and why we use your personal information.

These may include:

  • Contract: where processing is necessary to fulfil an order, provide products, arrange delivery, manage payment, or provide customer service.

  • Legal obligation: where processing is necessary to comply with tax, accounting, consumer law, fraud prevention or other legal requirements.

  • Legitimate interests: where processing is necessary for running our business, improving our website, preventing fraud, handling customer queries, protecting our rights, and keeping appropriate business records.

  • Consent: where you have given consent, such as for certain marketing communications or non-essential cookies.

Where we rely on consent, you can withdraw your consent at any time.

4. Sharing Your Personal Information

We may share personal information with trusted third parties where necessary to operate our website, fulfil orders, provide services, comply with the law, or protect our business.

These may include:

  • website hosting providers;

  • WordPress and WooCommerce-related service providers;

  • payment processors;

  • fraud prevention and security providers;

  • delivery companies, couriers and postal services;

  • email and communication providers;

  • analytics providers;

  • marketing platforms, where used;

  • professional advisers, such as accountants, legal advisers or insurers;

  • law enforcement, regulators, courts or public authorities where required by law.

We only share personal information where necessary and appropriate.

5. WordPress, WooCommerce and Payment Providers

Our website is built using WordPress and WooCommerce. WooCommerce provides e-commerce functionality that helps us manage products, orders, checkout, customer accounts and related store operations.

Payment information is handled by third-party payment providers. We do not store full payment card details on our website.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate the website, remember basket contents, support checkout, improve security, analyse website performance, and understand how visitors use the site.

Some cookies are necessary for the website to function properly. Other cookies, such as analytics or marketing cookies, may require your consent.

You can manage cookie preferences through your browser settings and, where available, through our cookie banner or cookie preference tool.

For more information, please see our Cookie Policy.

7. Data Retention

We keep personal information only for as long as necessary for the purposes for which it was collected, including to fulfil orders, provide customer support, comply with legal obligations, resolve disputes, prevent fraud, and maintain business records.

Order records may be retained for tax, accounting and legal purposes for the period required by applicable law.

Customer support emails, return records and complaint records may be retained for a reasonable period so that we can resolve issues and protect our legal rights.

Marketing information is retained until you unsubscribe or ask us to remove it, unless we have another lawful reason to keep it.

8. Your Rights

Under UK data protection law, you may have rights in relation to your personal information, including the right to:

  • be informed about how your personal information is used;

  • access the personal information we hold about you;

  • ask us to correct inaccurate or incomplete information;

  • ask us to erase your personal information in certain circumstances;

  • restrict or object to certain processing;

  • request data portability in certain circumstances;

  • withdraw consent where we rely on consent;

  • complain to the Information Commissioner’s Office.

To exercise your rights, please contact us at:

Hello@ScentReminiscent.com

We may need to verify your identity before responding to a request.

9. Security

We take reasonable steps to protect personal information from unauthorised access, loss, misuse, alteration or disclosure.

However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure. Customers are responsible for keeping account login details confidential.

10. International Transfers

Some of our service providers may process personal information outside the United Kingdom. Where this happens, we will take appropriate steps to ensure that personal information is protected in accordance with applicable data protection laws.

11. Children

Our website is not intended for children. We do not knowingly collect personal information from children.

12. Automated Decision-Making

We do not make decisions based solely on automated processing that have a legal or similarly significant effect on customers.

Some payment, security or fraud-prevention providers may use automated systems to assess risk, prevent fraud or protect transactions.

13. Complaints

If you have any concerns about how we use your personal information, please contact us first at:

Hello@ScentReminiscent.com

You also have the right to complain to the Information Commissioner’s Office, the UK supervisory authority for data protection matters.

ICO website: ico.org.uk

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, legal obligations or business practices.

The latest version will be posted on this page with the updated date.

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